Supervisor, Account Management

NY-New York
2 weeks ago
Job ID
2017-13187

Overview

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.  

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Responsibilities

The position involves building and managing client relationships, overseeing work team of subordinates and supervising work output across the organization to enable flawless execution and client satisfaction. The applicant should be a highly organized individual with the ability to prioritize and excel in a deadline-driven environment. The applicant should also have excellent problem-solving skills and be adept as internalizing and distilling issues and providing real-time guidance to team members. 

Responsibilities include:

·        Ensure flawless execution on day to day account execution

·        Supervision of overall project execution internally and externally including process oversight, quality checks, internal reviews, support and/or lead client reviews and meetings

·        Project owner for selected accounts and supporting resource for lead AM

·        Senior level support for Brand and MLR engagement

·        Presales support including timing and deliverable reviews prior to contracting

·        Supervise and direct team for on time delivery and clear/accurate communication of revenue status/impacts – ARM prep and execution

·        First point of escalation for AMs and internal teams for ongoing workflow questions, issues, etc

·        Work in collaboration with production services on process and organization efficiencies

·        Lead weekly business meeting with internal resource teams

Qualifications

·        Bachelor's degree or equivalent years of client services experience

·        7 years of experience which can be a combination of account management and project management.

·        3 years combined digital, agency and/or healthcare experience

·        Pharmaceutical industry and healthcare knowledge required

·        Demonstrated experience with personnel or vertical management

·        Passion for customer service and for ensuring that our physicians and clients have the best experience possible

·        Demonstrated experience in a lead capacity, supervisory experience preferred

·        Strong ability to multi-task in a fast-paced environment

·        Strong ability to be responsible, accountable and result driven

·        Excellent communication skills

·        Excellent organization and documentation skills (MS Word, Excel, and PowerPoint) including task management/project management software such as Workfront

·        Knowledge of marketing related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus

·        For the successful candidate, this position offers great opportunity and exposure to campaign management, medical education and marketing-related communications while working in an exciting and highly motivated environment