Sr Project Manager, Technology

US-OR-Portland
6 days ago
Job ID
2017-13241

Overview

WebMD’s Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Responsibilities

WebMD Health Services Senior Technology Project Manager will be a key member of the newly created Technology Program Management Office (PMO), and assist in growing it into a high performing, professional project delivery team. This position reports to the PMO Director. In this role you will deliver high visibility product & technology initiatives in a fast-paced scaled Agile environment. You will be responsible for planning, leading, organizing, and motivating scaled Agile project teams to achieve a high-level of performance and quality in delivering products providing exceptional business value to users. 

In this role you will:

  • Plan and facilitate Scaled Agile ceremonies at the team level based on the predetermined ART cadence
  • Contribute to the Scrum of Scrum, ART Sync, Inspect & Adapt and PI planning
  • Ensure consistent delivery of high quality lean-agile services to improve the performance and efficiencies of the value streams
  • Partner with engineering, UX & product management in the prioritization & refinement of the business epics, technology enablers & production defects
  • Create, and contribute to key process improvement initiatives for the PMO and/or conduct larger scale, cross-functional initiatives designed to improve delivery effectiveness, visibility, and metrics based reporting.
  • Drive definition and re-definition of processes / techniques to achieve a faster time to market for product & technology delivery and the implementation of new methodologies when and where.
  • Ensure key departmental performance metrics are defined and achieved to support an overall commitment to continuous improvement (project definition cycle time, on-budget, on-time, etc.).
  • Ensure the establishment, adherence, and reporting on the progress of the PI for the value streams to the Executive leadership.
  • Establish and report on project and program development and operational status for all levels of the business.
  • Escalate and provide visibility to the issues that delay or block own teams as well as impact other teams
  • Communicate quickly, upwards & laterally, when planned backlog items get reprioritized
  • Identify, and continually assess  inter value stream risks & dependencies
  • Partner with internal & external vendors/consultants where appropriate to ensure proper coordination, resource allocation, cost control, and service level compliance.

Qualifications

Experience:

  • SAFe (Scaled Agile Framework) practitioner at the scrum master level or higher  
  • A strong agile project management and scrum master background, with demonstrated experience in at least one Scaled Agile transformation
  • Experience managing large, complex enterprise-level projects consisting of multiple onshore & offshore agile teams comprising of Product owners, Developers, QA & UX
  • A proven track record of successfully implementing software or web development projects using SCRUM/Agile methodologies including 5+ years of experience as a Scrum Manager managing large, complex projects in a high-tech development environment with multi-function teams.
  • 10+ years experience overseeing multi-functional project teams with at least 5-10 team members including Developers, Business Analysts, and QA Personnel.
  • Performance & status reporting via JIRA and other PPM tools (subjective and objective metrics-based)
  • Have successfully thrived in an enterprise-wide transformation amidst ambiguities & opportunities

Skills:

  • Proven ability to anticipate bottlenecks, and make tradeoffs, which balance the business needs with technical constraints.
  • Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
  • Track record of leading multiple teams to ship software over successive releases to external customers/consumers on time and within established timeline
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
  • Excellent oral and written communications skills and experience interacting with both business
  • and IT individuals at all levels including the executive level

 

 

Requirements:

  • SAFe certified (SA, SP, SPC4, SSM) or CSM with Scaled Agile experience
  • BS/MS in Computer Science or related field, or equivalent work experience
  • Solid understanding of and demonstrated experience in:
  • Jira, Rally, VersionOne or equivalent; JIRA preferred
  • Excel, Word, Confluence, Microsoft Project, and Visio (or similar) tools

 

As a member of WebMD Health Services, you may have access to confidential information that will require you to follow additional protocols to ensure the security of our data. All members act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.​