Enterprise Program Manager

1 month ago(12/15/2017 10:21 AM)
Job ID


WebMD’s Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status


Our new Enterprise Program Manager will join the newly created Technology Program Management Office (PMO), and assist in growing it into a high performing, Lean Agile delivery team. This position reports to the Director, PMO.


As an Enterprise Program Manager, you will:

  • Oversee and manage enterprise-wide initiatives & projects through their entire lifecycle, collaborating with Sales, Marketing, Procurement, Legal, Product, Engineering, Client Delivery, and Finance & Operations.
  • Serve as a strategic planning partner to the WebMD Health Services leadership and product & technology value streams.
  • Anticipate bottlenecks, evaluate cross-functional dependencies and provide an additional escalation management path for teams, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
  • Present the status of the Initiatives in a concise and clear verbiage that is understandable to the executives & other internal & external stakeholders.
  • Manage the financials for the initiatives – tracking to the budget, forecasting & reconciling the actuals against the forecasts & budgets.
  • Report on the key metrics on the progress of the initiatives, using objective evaluation supplemented by risks, issues, assumptions & dependencies to help in the decision making.
  • Plan and schedule the initiatives at a detailed level, considering the assumptions, internal & external risks, & dependencies, resource capacity and business critical dates.


To be a successful candidate:

  • Be a leader/doer who digs in, gets the job done, and leads by example.
  • When confronted with ambiguity or competing priorities, have expertise in guiding the teams to clarity and alignment of solutions.
  • Have a solid background in managing product portfolios and project teams in the consumer and B2B technology spaces.
  • Be skilled in balancing the use of qualitative and quantitative analysis to ensure projects achieve and exceed performance metrics and goals, on time and on-budget.
  • Have experience in collaborating and developing effective and adaptive Agile/PDLC/SDLC governance structures, process, and policies.
  • Have expertise leading complex programs involving multiple functional teams.


  • Consistent delivery of high quality project management services to improve business performance and efficiencies and/or complete key strategic initiatives.
  • Partner with Senior Management in short and long-term planning and prioritization of key strategic programs, projects, and initiatives.
  • Create and drive key process improvement initiatives or conduct larger scale, cross-functional initiatives designed to improve delivery effectiveness, reporting, and individual ownership and accountability.
  • Drive definition and re-definition of processes / techniques to achieve a faster time to market for project delivery and the implementation of new methodologies when and where.
  • Ensure key departmental performance metrics are defined and achieved to support an overall commitment to continuous improvement (project definition cycle time, on-budget, on-time, etc.).
  • Ensure the establishment, adherence, and reporting of progrEnam budgets for team and business leadership.
  • Establish and report on project and program development and operational status for all levels of the business.
  • Ensure escalation paths for issues that delay or block project and program success. Ensure standards for the identification and tracking of project risks and issues.
  • Partner with internal teams and outside vendors/consultants where appropriate to ensure proper coordination, resource allocation, cost control, and service level compliance.
  • Ensure that the forecasts are current and YTD actuals are tracked and variances reconciled in a timely manner
  • Assist with the portfolio intake & prioritization as and when needed



  • Certified in SAFe 4.0/4.5 (SPC4, SA, SP ,SSM etc)
  • Working knowledge of Scaled Agile framework and other Lean-Agile principles and practices; ability to determine best fit for the product and business environment
  • Must have led a SAFe transformation initiative for 1 year or more
  • Experience working in organizational transformations that generater opportunities & creativity amidst ambiguity & constraints
  • 5+ years in program management for a B2B and/or consumer technology enterprise
  • 10+ years in project management for large, complex projects in a high-tech development environment with multi-function teams, with a preference for Scaled Agile or Agile (at the team or enterprise level)
  • Experience working with enterprise project management systems such as Clarity, Primavera, HP PPM, JIRA portfolio etc
  • Experience in guiding organizations through the establishment, adoption, and evolution of product and software development life cycles (PDLC and SDLC)
  • Track record of leading multiple teams to ship software over successive releases to external customers/consumers on time and within established scope and budget.
  • Communicate deliverables in a clear and concise manner
  • Ability to be proactive and communicate effectively with C level execs
  • Significant, flexible Agile development and iterative software delivery
  • Ability to effectively manage scope change within a project or program
  • Excellent problem solving, critical thinking, analytical and development skills
  • Ability to clearly communicate technical and business concepts to non-technical audiences
  • Excellent oral and written communication skills
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
  • BS/MS in Computer Science or related field, or equivalent work experience

As a member of WebMD Health Services, you may have access to confidential information that will require you to follow additional protocols to ensure the security of our data. All members act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.​