• Director, Product Management

    Job Location US-OR-Portland
    Posted Date 3 months ago(3/6/2018 3:50 PM)
    Job ID
    Product Management
  • Overview

    WebMD’s Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status


    The Director, Product Development sets the overall strategic vision for their product portfolio and is accountable for succeeding against identified metrics, managing the product portfolio’s budget and financials, and setting short and long-term product goals as well as ensuring the product team is effectively working together with their partners across the organization.


    This role represents the “voice of the client” by maintaining and prioritizing multiple backlogs to ensure that the team is working on stories that maximize business value and deliver necessary fixes and functionality to all of our customers and our Client Delivery organization. The Director, Product Development understands the value of and uses data analytic and metrics to make the best decisions for our users, anticipating their needs for additional features and functionality. The Director, Product Development works on one of the largest, most complex products, and drives significant innovation across the company. As the Director, your job is to continuously remove impediments for your team by working with multiple groups both internally and externally, while communicating a clear and concise product vision that embodies the product strategy and direction of the product organization. The Director, Product Development knows when to say no to requests and understands how to work with long-range directional initiatives while maintaining extremely short, rapid development sprints. The Director, Product Development works directly with their portfolio’s product owners, scrum masters, product designers, lead engineers and group architects for all planning.



    The Platform, Services and Administration Product Portfolio represents the entirety of our client facing products grouped by Tools, Data Platform, Relevancy, Reporting and our Client Facing Administration System.



    You will be responsible for maintaining multiple fast-paced, engineer dominant scrum based teams that represent a product portfolio of client-facing applications for WebMD. You will work with shared resources across our organization and other product portfolios to ensure your teams success and goals of continuous integration. You will guide your team to maintain the highest standards of compliance, security and scale.

    • Set key business objectives and develop product strategy with other Product Owners, Directors, Partner Teams
    • Coordinate across their portfolio product owners to ensure that every team has defined scope and clear objectives
    • Use data analytics and metrics to drive strategy, decision making, and prioritization within your Portfolio
    • Be the “voice of the client” to all outside stakeholders to ensure that their needs are met and that the portfolio product teams are getting the support they need
    • Oversee progress against product backlogs to ensure work and priorities are in line with product strategy and goals
    • Help product owners on their team with any issues relating to resources, partner teams, infrastructure, support, etc.
    • Develop materials and documents for Client Delivery
    • Works with Product Marketing and Sales to develop materials that support continuous marketing and pre-sales support
    • Attend any meetings that involve direct product support or attendance representing each product and product manager for their group
    • Make final decisions on any scope changes to prioritize key features
    • Manage resource allocation strategy to ensure teams have team members they need
    • Create and manage product budget
    • Select and manage vendors for the product with approval from the CEO 


    Reports to the CEO. Works with counterparts across Product, User Experience, Technology, Sales and Client Delivery and throughout the WebMD organization.  Works with external partners including vendors. 


    • 5+ years’ experience, including 3+ in a technology management or product strategy role (e.g. Senior Manager or Director) or requirements development role.
    • 5+ years’ experience managing a team of 5+ people
    • Experience creating and managing a budget
    • Strong communication and leadership skills
    • Experience with technology and ability to facilitate communication between business and tech teams
    • 3+ years’ experience with services, API’s and industry best practices for their development


    • Strong business experience
    • Proven use of data analytics and metrics in the product development process
    • History with consumer based tools, applications or services
    • Experience with Cloud Based technologies and Services
    • Experience with agile development
    • Domain expertise
    • Engineering or technical background (through experience or education)

     *As a member of WebMD Health Services, you may have access to confidential information that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.