• Associate Account Manager, Global

    Job Location London
    Posted Date 3 weeks ago(6/29/2018 1:55 PM)
    Job ID
    Account Management
  • Overview

    Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.  


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status


    Medscape are looking for a Global Associate Account Manager to join their growing London-based team. This role offers a fantastic opportunity to be involved in the delivery of innovative digital healthcare programmes, to develop strong project management skills and to work with a variety of clients who are based all over the world. The right individual for the role will be a great communicator, incredibly organized and keen to work in a fast-paced and exciting digital environment. In return, Medscape will provide great benefits including excellent training/development opportunities, private healthcare, and plenty of team social events.


    The Global Associate Account Manager who will be responsible for the support of day-to-day management of digital promotional campaigns. To be successful in this role, the applicant will need to have good attention-to-detail, be able to demonstrate efficiency in project management, and have clear and proactive communication skills. He/she should be an organised individual with the ability to prioritize and excel in a deadline-driven environment, with a focus on maintaining high quality standards and a strong customer-service mind-set. The role will directly support our Global Account Management team, and the candidate will be expected to help organize and coordinate global campaigns across many developing markets, cultures, and multiple time-zones.


    Responsibilities include:
    • Project/Timeline Management

    • Creating and managing project timelines in digital project management system
    • Management/facilitation of internal review process using ProofHQ system
    • Daily timeline maintenance to provide accurate picture of resourcing needs so that projects can run smoothly and on time
    • Client Support
    • Support for regular client-facing communications –including adherence to client communication practices, preparing and distributing client status reports, preparing and disseminating contact reports
    • Translating client needs and expectations clearly across internal development teams
    • Supporting overall client satisfaction by providing a positive customer service experience
    • Internal Team Liaison
    • Meeting consistently with internal teams to manage timelines, assets, progress, and client deliverables, including project brief development, supporting internal kick-off, brainstorming and internal review meetings.
    • Escalating potential project issues and delays to senior team leaders


    • Bachelor’s degree preferred or will consider equivalent years of related experience.
    • Minimum of 1-2 years of professional experience with a combination of digital, agency and healthcare experience preferred

    • Minimum of 1- 2 years of experience which can be a combination of account management and project management related functions - client and customer service

    • Passion for customer service and for ensuring that our physicians and clients have the best experience possible
    • Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
    • Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like WorkFront)