• Sr Project Manager, TechOps

    Job Location US-OR-Portland
    Posted Date 3 weeks ago(6/26/2018 6:49 PM)
    Job ID
    Project Management
  • Overview

    WebMD’s Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status


    WebMD Health Services (WHS) is seeking a Senior Project Manager to join the newly created Program Management Office (PMO), and drive the future of WHS architectural runaway. This role will be the catalyst that enables Product Development & Client Delivery teams to be fully functional, productive and capable of delivering highly reliable and resilient products features, client integrations, & very rewarding client experiences.

    Reporting to the PMO Director, this role will manage high profile cross functional Infrastructure & Information Security initiatives that span the breadth of WebMD Health Services. This is a very defining and exciting time to join our company and especially the PMO as we are on the cusp of transforming our culture, and forming a guiding coalition with all partner orgs. There is ample opportunity for growth and learning and we are seeking energetic, front-seat drivers who want to lead and set forth a good example.


    The ideal candidate possess the following:

    • Manage multiple work streams, milestones, and project meetings for a cross-functional team comprising of Technology Operations, Compliance, and InfoSec persons.
    • Manage & help prioritize the Strategic Initiatives, Sustainment/KLO & Incidents for Technical Operations & Security Risk Management teams
    • Project manage a team of Network Engineers, DBAs, Sys Admins, Release managers, Architects, DevOps & WebOps to manage their backlogs and ensure that the critical initiatives & production issues are getting addressed in a timely manner. Escalate risks & issues promptly and proactively whenever possible
    • Support the TechOps & Info Security teams to ensure a successful solution implementation in compliance with Technology Operations, PHI/PII & HITRUST requirements.
    • Interface & collaborate with WebMD Inc, Product Development, Client Delivery & DevOps teams to understand the criticality & urgency of the requests, set realistic expectations and then meet those commitments.
    • Create, and contribute to key process improvement initiatives for the PMO and/or conduct larger scale, cross-functional initiatives designed to improve delivery effectiveness, visibility, and metrics based reporting.
    • Ensure key departmental performance metrics are defined and achieved to support an overall commitment to continuous improvement (project definition cycle time, on-budget, on-time, etc.).
    • Manage the project financials including labor and non-labor costs by forecasting internal & vendor costs as well as actuals tracking & reconciliation via invoice management.
    • Manage project plans in MS Project as well as via the project backlogs in JIRA & through incident management.
    • Report on TechOps & Security performance metrics and operational statuses using JIRA dashboard & tempo time tracking.
    • Identify, and continually assess inter project and inter org risks & dependencies
    • Escalate and provide visibility to the issues that delay or block own teams / impact other teams
    • Communicate quickly, upwards & laterally, when planned backlog items are about to get reprioritized.
    • Build and motivate a cohesive and effective matrixed team regardless of physical location and cultural background of team members.
    • Able to build partnerships with senior organization leaders and product development teams.


    • PMP practitioner or Certified Scrum Master or a SAFe Practitioner.
    • ITIL Certification and other tech certifications
    • Strong technical Acumen with 10+ years of experience managing large, complex enterprise-level infrastructure & Security projects consisting of multiple onshore & offshore teams in:Data Center Moves/Migrations/Consolidation
    • Virtualization - Cisco/Microsoft/VMWare (Cloud solution migrations)
    • Network infrastructure – LAN/WAN/Voice
    • Desktop/Platform or application rollouts
    • Security/Firewalls
    • Other technical platform or infrastructure migrations
    • Experience and familiarity in the following technology areas:
    • DC Migration / Implementation (including, Cloud Migrations – MSFT Azure and O365, AWS, Cisco)
    • Server and storage platforms,
    • iOS, Windows and Linux operating systems
    • Middleware and applications
    • Networking concepts and high level designs
    • Data center relocation tools and technologies
    • Mobile & Desktop system upgrades
    • Performance & status reporting via JIRA, Excel and other PPM tools (subjective and objective metrics-based).
    • Have successfully thrived in an enterprise-wide transformation amidst ambiguities & fast paced changes.
    • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.

    Essential Skills:

    • BS/MS in Computer Science, Engineering, MIS, or related field, or equivalent work experience.
    • Solid understanding of and demonstrated experience in:
    • Jira, ITIL, Service Now, Manage Now, Rally, Version One or equivalent;  
    • Excel, Word, Confluence, Microsoft Project, and Visio (or similar) tools​