• Account Manager

    Job Location US-NY-New York
    Posted Date 1 month ago(7/18/2018 4:47 PM)
    Job ID
    2018-13747
  • Overview

    Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.  

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

    Responsibilities

    The applicant should be an organized individual with the ability to prioritize and excel in a deadline-driven environment, strong account leadership and customer relationship management expertise, detailed and clear communication skills, with a particular focus on efficient project and timeline execution.

     

    Responsibilities include:

    • Building and maintaining strong client relationships that will assist in smooth and on time project development and execution
    • Member of a broader account team supporting program development and execution across a range of clients – serve as primary client contact for accounts and work with/mentor Associate Account Manager on some accounts
    • Managing overall project implementations across all external and internal development teams including timeline management using an electronic task management system -- At Task
    • Ability to follow internal process or collaborate with teams / manager to customize
    • Manage client relationship, contact reports, queries, and weekly status calls
    • Communicating client needs and expectations clearly across development teams
    • Meeting consistently with internal and external teams to manage timelines, assets, progress, and client deliverables
    • Attend and support Med Legal calls to ensure projects move smoothly and fit Medscape best practices while meeting client needs
    • Sharing accurate and timely project / account status, launch dates, and other relevant information with internal resources and manager

    Qualifications

    • 4-year Bachelors degree preferred or will consider related experience.
    • Minimum of 3-6 years of experience which can be a combination of account management and project management.
    • Minimum of 3 years of experience with a combination of digital, agency and healthcare experience.
    • Passion for customer service and for ensuring that our physicians and clients have the best experience possible
    • Ability to multi-task in a fast-paced environment, responsible and results driven, solid communication skills
    • Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like AtTask)
    • Knowledge of internet technologies
    • Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
    • Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute
    • Knowledge of Digitalmarketing; marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry)