• Director of Data Analytics

    Job Location US-NY-New York
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
  • Overview

    Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.  


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status


    Medscape is currently seeking a Director of Web Traffic and Membership Analytics, for our New York Business Intelligence and Data Services division. The primary role of this position is to manage a staff of 5+ professionals, managing day-to-day operations, providing Web Traffic and Membership analysis, design and delivery of self-service reporting dashboard and developing advanced analytics using predictive modeling, clustering, look alike modeling.  This position will have cross-functional responsibilities and will interact with our Executive team and managers of all divisions WebMD.  This person will be responsible to train and mentor business analysts, manage development cycles of new reporting platforms and features and will be responsible to implement new performance measures for the Medscape professional division of WebMD.



    • Manage a staff of 5+ of Analysts and dashboard developers.
    • Manage and new standards and operational guidelines to improve efficiency, quality and provide repeatable results.
    • Provide Monthly, Quarterly and Annual Executive Level reporting.
    • Develop new and manage existing KPIs and Dashboards.
    • Develop new predictive and response models and introduce these into business processes.
    • Support reporting of membership acquisitions and retention and product performance reporting.
    • Understand our online transactional systems, enterprise data warehouse and data models
    • Apply professional expertise and WebMD specific domain knowledge to develop data visualization and contribute to the “story telling” of our business successes and challenges.
    • Work with Department managers to understand new products, identify the impact of changes to products and processes and be able to translate these into reporting specifications.
    • Using Agile methodology, develop user stories and technical requirements for dashboard products.
    • Work with QA to verify and release new reporting products and manage the review and investigation of defects.
    • Participate in system testing as well as assisting business during UAT testing.
    • Review technical documentation, and create how-to guides, cheat sheets, or other instructional materials for reporting products.
    • Provide training on reporting platforms and products.


    • 10+ years of experience in Business Analytics and reporting and data warehouses
    • A bachelor's degree with a concentration in Information Systems, Computer Science or related field of study, MBA is a plus
    • 7+ years of management experience
    • 5+ years of experience in Data Visualization, Dashboard development and industry recognized business intelligence tools
    • Familiarity with key machine learning / AI concepts, models, and evaluation methodologies and statistics a plus
    • Extensive experience in putting together and delivering presentations to management level personnel
    • Excellent written and verbal communication skills and ability to present information to senior management
    • Must be proficient with MS Excel and SQL with the ability to write queries against an enterprise data warehouses
    • Knowledge of web metrics (e.g. Visits, Unique Users, Page Views, Impressions, Clicks, CTR) a plus